Residents should be prepared for changes to their Hydro One bill.

Hydro One has announced that they will be simplifying their bills, to better help customers understand what they are being charged for. The new bills will include a “What do I owe?” section, and a “When is it due?” section, with detailed explanations on the back page.

The changes were prompted by complaints by customers that bills were difficult to understand, and follows over a year of research and consultations of over 5,000 customers, conducted by the utility. It’s speculated that the bills will now be easier to send via email, which would save the utility the cost of mailing bills.

Ontario Energy Minister Glenn Thibeault noted that a bill redesign team is working with the Electricity Distributors Association, and they will come out with recommendations and guidelines for future bills in early 2018. Local electric utilities will be free to adopt the guidelines, if they choose.

For more information:
Ontario voting on Hydro One

More Local News

NWHU warns there are risks when using cannabis

With the legalization of cannabis the Northwestern Health Unit wants the public to know there are some risks. Medical Officer of Health, Dr. Kit Young-Hoon talked about the health impact. "Cannabis…

New Director of Education for the KCDSB looking forward to new role

A new Director of Education has been hired by the Kenora Catholic District School Board. Dr. Derek Haime is looking forward to taking over the position February 1. "I think developing those…

Warmer weather on its way

Residents across the region can look forward to warm temperatures in the coming days. Across the region, tomorrow has a forecasted high of 14 with sun. Environment Canada Meteorologist Gerald Cheng…

Marijuana now legal across Canada

Cannabis is legal across the province beginning today. You will need to be 19 and older to buy, use, possess and grow recreational cannabis. This is the same as the minimum age for the sale of…

Residents reminded to be cautious

A semi hit the ditch near Stewart lake and the pipeline station. Highways across the district are being reported as icy this morning. Travellers are reminded to drive according to conditions. .

Kenora Catholic hires new director

Trustees with the Kenora Catholic District School Board have made their decision. They've chosen Derek Haime as their new director of education. He has experience in elementary and secondary schools…

Flu season fast-approaching

Flu season is right around the corner, with dropping temperatures in the region leading to an increased risk of illness in the area. The Northwestern Health Unit is hoping to protect residents from…

Rescue on Lake of the Woods

Jon Tennessen was staying at a local resort, when he got called in last week to help with the search for two missing anglers. "We had some pretty adverse conditions," he said, understating the…

Bird bids for school board seat

Heather Bird is running for a seat on the Keewatin-Patricia District School Board, and she talks about her reasons for running. "There are a lot of special needs in our region, and because I kind of…

Legislators pay tribute to Steve Fobister

Queen's Park members voted unanimously to pay tribute to the late Steve Fobister of Grassy Narrows yesterday. Keewatinoong member Sol Mamakwa offered his thoughts. "He would want us to keep fighting,…

KenoraOnline.com is Kenora's only source for community news and information such as weather and classifieds.

Search the Biz Guide

Login